Frequently Asked Questions
What is the condition of the patterns?
Every pattern has been checked to ensure that it is complete. Most patterns have not been used and are still factory folded. All patterns you find here have the instruction sheets included.
I do not sell badly damaged or smelly items. This being said, please remember that sewing patterns on this site are mostly old. They are second hand, and what conditions they were exposed to before coming into our possession is usually unknown. The envelopes and pattern pieces may have wear including tears, writing or other marks, tape, discoloration, etc. I will only list it if it is readable and usable.
Do I need to have an account?
No. You can purchase without setting up an account with BrindlePondPatterns.com. However, there are advantages to having an account. Your shipping info will be saved so you don't need to enter it the next time you make a purchase. Customer accounts also keep track of past purchases.
Do you accept returns or exchanges?
Unfortunately, due to the nature of selling patterns, where they can be easily duplicated and reproduced, we do not accept returns or exchanges. All sales are final. We cannot be held responsible for sensitive time delivery when dealing with postal services. We have no control over how quickly they deliver.
We do not refund for lost packages. In the rare event your package is lost we will be happy to attempt to trace it, or provide you with information to try to locate it via the postal service yourself. We are happy to answer questions! We will always work with our customers.
No cash refunds are available for Gift Certificates.
Is it safe to order?
Yes! We have a shopping cart for your shopping convenience as well as a secure server for your credit card information. We respect customers who are not comfortable with the internet, thats why we offer a contact page. You may contact us via email and we answer you within 24 hours. We can discuss how you can order and submit payment over the phone.
When will I get my order?
We usually ship within 3 to 5 business days but sometimes it can take longer due to a heavy volume of orders. We are a small company with only 2 people, so it takes time to process orders. If we overloaded with orders, shipping, from the time you place your order, can take 1 to 10 business days before your order is shipped. If you need it quickly, please let us know via email and we will try to do our best.
Do you have more vintage patterns in your inventory?
Yes, we have a MUCH, MUCH more than we can possibly load into the website! Feel free to contact us with the patterns you are searching for and we can look and see if we have any of the patterns in our vast unlisted inventory.
Can I cancel an order?
If an order is cancelled before it's shipped out, a restocking charge of 30% of the cost of the purchase price will be calculated and charged to your account. It takes time to re-process items into our inventory system and it costs us to process credit card refunds.
Do we purchase patterns?
Yes. We are interested in a wide range of vintage patterns, but not so much for 1980s or 1990s. An exception is for craft patterns and kits where we may purchase new or old.
Please contact us with a list of approximately how many, what era's and makers of the patterns you have, and what you might want to get for them. Digital images are helpful and gives us an idea of what type of patterns you have. We will pay for the shipping for any patterns we purchase from you.
What are your company policies?
Please refer to the footer of this website.